Six reasons why smart meters are the future of water management


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Cities in Europe depend on smart water meters to provide public services with rapid information on grid usage. As water utilities evolve into customer-centric operations, data is more critical than ever. For the water manager, the advantages of connected meters are obvious: reliability of metering, ability to find leaks and improvement of network efficiency. But how do you convince your customers?

Here are the top eight reasons why smart meters are the future of water system efficiency along with some insightful comparative scenarios.

1) Monitor water consumption

Without: Residents do not know in detail their consumption or its evolution and have to rely on their monthly or quarterly bills – which are often based on estimates.

With: Thanks to digital services such as ON’connect â„¢ Coach, residents can access detailed data on their daily water consumption and associated costs. They can compare their consumption over a weekly, monthly or annual period and estimate whether it is high or economical according to their profile (household size, location, etc.). They can even compare their own water consumption with that of their neighbors and their community.

2) Provide accurate invoices

Without: The meter reading is carried out physically at home, at most every three months, but often as rarely as once a year. The water bill is then estimated.

With: Thanks to smart meters, consumption indices are transmitted every day and households are assured of being billed only for what they actually consume. They can go online to track their consumption and pay their bills.

3) Detect and repair leaks quickly

Without: Often invisible, leaks on private property are difficult to detect quickly, resulting in wasted water. Only an abnormal increase in the water bill makes it possible to suspect a leak, which may take several months to appear.

With: The algorithms used by digital applications such as ON’connect â„¢ Coach differentiate between three types of consumption: current uses, continuous flows (leaks) and other uses (such as gardening). When a suspected leak is found, an alert text or email can alert residents, so they can fix it quickly, minimizing damage to the environment and to their hip pockets.

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4) Save water and energy

Without: Customers do not know the details of their consumption and its impact on the household budget.

With: ON’connect â„¢ Coach offers practical and personalized advice to reduce water consumption, especially hot water. A hot shower is the single most expensive water use in the average household and has a direct impact on energy use and water use. Shorter showers mean lower water and energy bills.

5) Reduces environmental impact

With: Without detailed consumption data, it is difficult for customers to reduce their daily consumption and help conserve our natural water resources.

Without: From changing equipment to practical advice, it is now easier for all residents to help preserve our water resources and reduce their carbon footprint. In fact, hot water represents 60% of water consumption within the household (daily washing, dishes, cleaning, etc.).

6) Improve comfort, safety and health

Without: Manual counting has certain limitations and does not provide additional services that can improve health and well-being.

With: Beyond measuring water consumption, the use of smart meters has shown real effectiveness in detecting the first signs of loss of autonomy among seniors. Changes in use may indicate a health related incident in older people with disabilities or living independently.

To contact a SUEZ expert in Australia about a smart metering solution for your utility, go to:

Watch the on-demand recording of the Smart Solutions webinar that took place on September 28.

SUEZ expert speakers Mateu Crespi-Alemany, Director of Operations, Smart Solutions, France and Sean Cohen, Senior Manager, Smart Water, SUEZ Australia present how smart metering solutions can make your public service more focused on personalization


This partner content is brought to you by SUEZ. For more information, visit


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