How to choose the right software tool, in five steps

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Introducing new technology into your business can result in huge productivity gains or become a huge waste of time. To be aware

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Many companies can benefit from integrating the right software tools, says Stephanie Hayes of Tacit Management Consulting in Vancouver, whose offerings include helping companies select and merge IT solutions. But how do you make the right choice for your organization? Here are his top tips:

1. Know your needs

“The first thing is to get your needs right,” says Hayes. Create a prioritized list of must-haves and must-haves, and use those requirements to evaluate potential vendors in an organized way.

2. Know your deciding factors

“For one client, it was the fact that they needed their data to reside in Canada,” says Hayes – a requirement that was not easy to meet, but which made it easier to narrow down the list of vendors.

3. Have a process

Once you have a short list of tools, it’s time to demo them. But provide the sellers with guidelines, she says. “We’ll give vendors a script so they demo the same features in the same order and don’t waste time on features we don’t care about.”

4. Negotiate

“Vendors are usually pretty flexible on their pricing,” says Hayes. “You don’t have to feel like the sticker price is the sticker price.” Cost structures and licensing models can be convoluted, so be aware of what’s included and what’s charged extra or through transaction fees, and know what the implementation costs will be.

5. Get everyone on board

“People need to be involved from the start and well aware of what’s going on,” Hayes notes, adding that the number one reason employees don’t use a new system is that they weren’t involved in its development. choice. “It’s not necessarily designed by a committee,” she adds, “but if they have a say in the process, they’re much more likely to be champions of adoption within their team.”


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